What our Customers Say

Our Reviews

Read real reviews from BMW and Mini Cooper owners who trust North Bay Bavarian for expert service and care. See why we’re Santa Rosa’s go-to choice for precision repairs and maintenance.

Testimonials

What Our Clients Say

Our exceptional 4.9-star average from over 500 customer reviews on Google and Yelp puts us among the most trusted auto shops around – a testament to our commitment to outstanding service every time.

Based on 573+ reviews
Based on 153+ reviews

Carfax Rating

5.0

Based on 196 reviews

SureCritic Rating

4.9

Based on 1,403 reviews

Eugene Thompson
4 days ago
Excellent experience at North Bay Bavarian. Professional, honest, and great communication throughout the entire service. My car was taken care of quickly and everything was explained clearly. Hard to find this level of customer service anymore. Highly recommend.
david clary
4 days ago
Quality work. You get what you pay for
Damian Castro
5 days ago
Many shops denied me and charged hundreds of dollars to diagnose along with months of waiting. I came here with my volkswagen and they took care of me in 2 days.
Bob Stolkin
5 days ago
Very professional, friendly, and organized. Will certainly return.
roberto90291
6 days ago
Honesty, integrity, competence. Without a doubt one of the finest automotive establishments I have encountered!
Jeff Moscoe
1 week ago
Great shop Great people. Matt and Rob are the best! Only place I go.
Cheryl Teevens
2 weeks ago
Matt & Rob plus the fellas that work on my car are great. Thank you so much for always being accommodating to me.
Mike Watermann
3 weeks ago
Matt and everyone on the staff is always extremely friendly and professional. The workmanship is consistently top notch, priced fairly, and done in a timely manner.
paul naragon
3 weeks ago
Very pleased with the friendly attitude and technical expertise of the staff. And the work was done in a timely manner. AND WAS LESS EXPENSIVE THAN THE QUOTE I GOT FROM THE BMW DEALERSHIP. Great to have a reasonable alternative.
Matt is a gem. Always helpful and works with my schedule.
isidro Gonzlaez
3 weeks ago
They got my m5 driving brand new
James Luchini
4 weeks ago
Great experience as usual! I’ve been a customer for over 20 years and only issue I ever had was owning a Mercedes instead of a BMW. Thanks to NBB for being awesome place to get my car serviced!
Jeffrey Schutt
4 weeks ago
Replaced a major portion of the cooling system on my E36 M3. Matt and team kept all their promises and did very nice work. Not afraid to upsell me a little, but I think justifiably.
Thomas Hedlund
1 month ago
These guys are the very best For 15 years they have never let me down. Honest , ethical and
Jessica Mountz
1 month ago
Warning light came on while I was on a road trip. It was after hours so I stopped for the night and was able to make an appointment here for the morning. They were kind enough to get me right in and on my way by noon. I was very happy with the service. The price was on par with what I normally pay at my mechanic. Would recommend.
Kirk W
1 month ago
Great thorough service . Done while I waited.
Aaron Hubbard
2 months ago
I’ve had nothing but great experiences at North Bay Bavarian. Most recently, I brought my car in for an oil change and brake fluid flush, and everything went perfectly smooth from start to finish. They consistently take great care of both my car and me, which really sets them apart. You can tell they genuinely care about the work they do, and it shows in the quality and attention to detail. The overall vibe at the shop is awesome too, super welcoming, knowledgeable, and clearly passionate about BMWs. If you’re into BMWs, this is honestly the only place you want to go. Cheers
Victoria Bailey
2 months ago
Excellent customer service. Always honest and never “up sale” me. I wouldn’t take my mini cooper anywhere else.
Shelly Monahan
2 months ago
Found the issue when other shops could not. Trust worthy , polite , and fast service. I Definitely recommend friends to service their cars with them
Reed Adamson
2 months ago
I bought a new, to me, 2016 Mini Cooper. Back brakes were going out and brought it in. These fine fellows got it completed on the same day. They also did an oil change. I appreciate them getting work done in a timely manner.
Amazing customer service! My little 2008 Mini needed tlc over the past couple years and NBB was the best choice! Friendly service, professional, honest. Thank you again!
Zain Hussain
2 months ago
Great honest people. My 2008 m5 e60 had a misfire in cylinder 8 and they were quickly able to find the problem aswell as fix it. I also had them change out my clutch and flywheel and they also provided the other parts needed while replacing with no hassle or stress. Will be bringing my cars there again!
Jenny K
2 months ago
So nice, excellent.
Derek
2 months ago
Great owners, mechanics and management Knowledgeable in all things BMW 😎
Jeffrey Stammer
2 months ago
They did an oil change and spark plugs on my bmw in a few hours. Great shop