What our Customers Say

Our Reviews

Read real reviews from BMW and Mini Cooper owners who trust North Bay Bavarian for expert service and care. See why we’re Santa Rosa’s go-to choice for precision repairs and maintenance.

Testimonials

What Our Clients Say

Our exceptional 4.9-star average from over 500 customer reviews on Google and Yelp puts us among the most trusted auto shops around – a testament to our commitment to outstanding service every time.

Based on 573+ reviews
Based on 153+ reviews

Carfax Rating

5.0

Based on 196 reviews

SureCritic Rating

4.9

Based on 1,403 reviews

Warning light came on while I was on a road trip. It was after hours so I stopped for the night and was able to make an appointment here for the morning. They were kind enough to get me right in and on my way by noon. I was very happy with the service. The price was on par with what I normally pay at my mechanic. Would recommend.
Great thorough service . Done while I waited.
I’ve had nothing but great experiences at North Bay Bavarian. Most recently, I brought my car in for an oil change and brake fluid flush, and everything went perfectly smooth from start to finish.

They consistently take great care of both my car and me, which really sets them apart. You can tell they genuinely care about the work they do, and it shows in the quality and attention to detail.

The overall vibe at the shop is awesome too, super welcoming, knowledgeable, and clearly passionate about BMWs. If you’re into BMWs, this is honestly the only place you want to go.

Cheers
Excellent customer service. Always honest and never “up sale” me. I wouldn’t take my mini cooper anywhere else.
Found the issue when other shops could not. Trust worthy , polite , and fast service. I Definitely recommend friends to service their cars with them
I bought a new, to me, 2016 Mini Cooper. Back brakes were going out and brought it in. These fine fellows got it completed on the same day. They also did an oil change. I appreciate them getting work done in a timely manner.
Very pleased with the friendly attitude and technical expertise of the staff. And the work was done in a timely manner. AND WAS LESS EXPENSIVE THAN THE QUOTE I GOT FROM THE BMW DEALERSHIP. Great to have a reasonable alternative.
Amazing customer service! My little 2008 Mini needed tlc over the past couple years and NBB was the best choice! Friendly service, professional, honest. Thank you again!
Great honest people. My 2008 m5 e60 had a misfire in cylinder 8 and they were quickly able to find the problem aswell as fix it. I also had them change out my clutch and flywheel and they also provided the other parts needed while replacing with no hassle or stress. Will be bringing my cars there again!
So nice, excellent.
Great owners, mechanics and management
Knowledgeable in all things BMW 😎
They did an oil change and spark plugs on my bmw in a few hours. Great shop
I don’t usually post ratings but the service here is so good I wanted to share - these guys are very experienced, honest, and fair. Don’t hesitate to take your BMW to North Bay Bavarian.
Great shop with great people - Only place I trust with my Mini and have been coming to them for many years.
I would like to thank North Bay Bavarian for their outstanding service in the rebuilding of my engine. I would like to thank Richard Row personally for taking in the completion of a difficult engine project that another builder failed to complete. I would also like to thank Matt Row, Sean Lovett, and the North Bay Bavarian Team for their labor and diligence in locating parts to complete this challenging project.
Nice place. I have an e46, so I’ll be back.
Very nice people, they went out of their way to help me.
I have been going to North Bay Bavarian ever since I got my Mini Cooper, And all I can say is that they are very professional and all get great service from them. Gentlemen in the front are a joy to work. Everyone should take there cars there for service. Ask them to do little things and they have no problems with my request. Can't thank them enough (:
Thank you so much for taking care of my car! Susan Cousineau
It was my first time going to North Bay Bavarian, and I must say, I was quite impressed with their diligence and workmanship. Their knowledge of my car and what it needed was spot on and I won't hesitate to take my car there again. I should also note that their prices are quite reasonable.
I was referred by my friend who is a mechanic, Paul Adelman. Told me Bavarian BMW would be the best to take my mini cooper to have it looked at.
Great staff! Friendly and honest! Super fast work! Explained everything to a T. Will definitely be brining my mini back for any future issues. Thank you Bavarian BMW~
Matt and his team at North Bay Bavarian get my highest recommendation for professionalism, service, and quality of work. I purchased coilovers for my 1981 BMW E12 and was coming up short finding a shop that could install them. A friend recommended North Bay Bavarian and I was pleased to find out they were very experienced with older BMWs. They also had previous experience installing coilovers that required some fabrication. The installation was fast and exceeded my expectations. I highly recommend North Bay Bavarian for all your BMW or euro car needs. New or vintage they do it all.
The absolute best repair shop for my Mini Cooper.
Super efficient. Quick and easy online scheduling with lots of availability. We purchased a 2025 BMW from Carmax and wanted a second opinion on the inspection of the vehicle. The vehicle inspection appointment was fast and thorough. We are glad to report our new Beemer has a clean bill of health. We will be sure to return for routine maintenance.
Rick and Matt were amazing they Diagnosed my problem with my BMW and I was pleased with the outcome, I am glad I found a honest mechanic✅