What our Customers Say

Our Reviews

Read real reviews from BMW and Mini Cooper owners who trust North Bay Bavarian for expert service and care. See why we’re Santa Rosa’s go-to choice for precision repairs and maintenance.

Testimonials

What Our Clients Say

Our exceptional 4.9-star average from over 500 customer reviews on Google and Yelp puts us among the most trusted auto shops around – a testament to our commitment to outstanding service every time.

Based on 573+ reviews
Based on 153+ reviews

Carfax Rating

5.0

Based on 196 reviews

SureCritic Rating

4.9

Based on 1,403 reviews

Laura OHeir
7 hours ago
It was the first time brought my BMW X1 to this shop and immediately felt comfortable. Shawn at the front desk was very helpful, answered all of my questions and told me what I needed and more importantly what I didn’t need! Price was very reasonable! I’ll be going back!
danielinberkeley
8 hours ago
I have complete faith in North Bay Bavarian’s mechanics to take care of any issues and/or maintenance with my BMW. I always know my vehicle will purr like a kitten after being serviced.
Buddy Symes
2 weeks ago
Annual service of my 2013 Mini. Shaun and the whole team are fantastic.
Susan Surmick
2 weeks ago
Great service!
Jason D
3 weeks ago
Knowledgeable techs and great service for German autos!
S H
3 weeks ago
Great! Fast service. Really attuned to the needs of the customer. Know their stuff!
Nicole Shimizu
3 weeks ago
Definitely a 5-star business. I’ve always enjoyed the service that North Bay Bavarian provides. Very friendly/professional staff. I wouldn’t hesitate to highly recommend North Bay Bavarian for their precision work.
Diego Viramontes
3 weeks ago
Team is absolutely the best. Completely honest, no sugar coating, NO BS. Best bmw shop around hands down. They saved me from buying a failing car, and made sure the car I ended up getting was mechanically perfect. Now I get to enjoy this beauty.
Garth Leerer
4 weeks ago
Had new tires installed and aligned on my M4. Easy to set up appointment and work was done on time. Good people to work with.
augie man
4 weeks ago
The service provided was excellent, and I intend to continue utilizing this facility for all future vehicle maintenance needs. 😎
Donald Gonzalez
4 weeks ago
Great place to get repairs at. Great customer service. Always does a run down on what should and has to get done along with recommendations on what should also be looked at before they do the work which I appreciate a lot. Overall amazing shop to go to.
Evan Williams
1 month ago
Independent BMW specialists who really put the customer first. Over the years I have always found north bay Bavarian to be knowledgeable, speedy and intensely customer focused. I would never take any bmw anywhere else.
Rebecca Mota
1 month ago
My mini Cooper had a lot of problems and I was hoping north bay Bavarian could fix it, and they did. Thank you everyone at North Bay Bavarian.
Jeff Moscoe
1 month ago
Great shop with great people - Only place I trust with my Mini and have been coming to them for many years.
Gary Passarino
1 month ago
Helpful, thorough, and reasonably priced.
DG.
1 month ago
This is the place for you're bmw if you have any issues. Very knowledgeable, very friendly, fast fixed the problem. Very recommended!
highboyracer
2 months ago
very kind and prompt. They informed me that i needed a new Water Management Module my 2019 330i and gave me a verbal quote. Upon further PERSONAL research I discovered that that repair was, in fact, covered under the California mandated, 7 year Emission Control warranty. NBB had NOT pointed that out to me and were ready to fix it themselves and charge me. I was very disappointed that they did not inform me of the warranty repair path which, it turns out. they could not provide for me.
Texan in Cali
2 months ago
Very communicative and easy to work with. This was my second visit for ongoing care for my 06 e46. definitely recommend
ESKADI
2 months ago
⭐⭐⭐⭐⭐ I had a great experience here from start to finish. The customer service was outstanding, and everyone was incredibly friendly, helpful, and easy to work with. They took the time to answer my questions, kept me informed throughout the process, and made sure everything was done right. The quality of the work exceeded my expectations, and it's clear they take pride in what they do. It's refreshing to find an honest, professional auto shop with such a welcoming team. These are genuinely cool guys to work with, and they've definitely earned my trust. I'll absolutely be a returning customer and highly recommend them to anyone looking for reliable, top-quality service!
Susan Rackusin
2 months ago
I had a diagnostic review of my 2016 Audi. They explained everything that would be done . The cost was very fair , they had my car for about 2 hours. Everything was good , and that a regular oil change and service would be proactive into keeping the car running well. The gentleman behind the desk was very knowledgeable along with the owner who was also behind the desk. It was a very good experience and would recommend North Bay Bavarian to all who want to keep there car running for a long time.
Miriam Norman
2 months ago
These guys are the BEST! Their father owned the business before them. I’ve heard older folks speak of Matt & Jame's father as a man of integrity. I’ve been seeing Matt & James since I bought my first BMW … 25-30 years ago. Their mechanics have the same training as the mechanics at the dealers. Matt & James even recognize my voice when I call. As a woman, I insist that I drive a very very safe & reliable car. Matt & James have integrity, honesty and a team committed to good hard work. They do a great job and I completely trust them and recommend them. Bryce is an excellent mechanic on the team, I joke and say that my car is his car … I think he knows all the “in’s & out’s” of my specific car. These guys are good men, raising families, contributing to the community. When I occasionally need road-side-service for a small matter, all of those mechanics who probably know all the dealers in town always say, “OH YES, MATT & JAMES AT BAVARIAN MOTORS ARE THE BEST AROUND, IT’S GOOD YOU WORK WITH BAVARIAN MOTORS FOR THEIR OUTSTANDING RELIABLE SERVICE FOR YOUR CAR.” These guys are friendly, caring, professional and 5-STARS. A fair price for very good work.
Stuart Beraha
2 months ago
Saved my road trip! Excellent, timely service when my water pump failed during a trip down the coast. Got me back on the road quickly, despite my lack of a reservation, and were a pleasure to deal with. Highly recommended!
Nicole Rogers
2 months ago
Absolutely stellar. I was in need of a second opinion, and someone to offer very direct communication about an issue my vehicle was having - helping me determine if I should keep or sell. This team provided excellent, thorough work and was so kind in communicating with me offering several scenarios, and ways to budget. I will absolutely be back. Thank you!
Nicole
2 months ago
Great communication and fair pricing! They were able to fit my vehicle in and get it fixed quickly. I appreciate their hustle and transparency!
James Scholl
2 months ago
Expert knowledge of my car. Very friendly and price very reasonable