What our Customers Say

Our Reviews

Read real reviews from BMW and Mini Cooper owners who trust North Bay Bavarian for expert service and care. See why we’re Santa Rosa’s go-to choice for precision repairs and maintenance.

Testimonials

What Our Clients Say

Our exceptional 4.9-star average from over 500 customer reviews on Google and Yelp puts us among the most trusted auto shops around – a testament to our commitment to outstanding service every time.

Based on 573+ reviews
Based on 153+ reviews

Carfax Rating

5.0

Based on 196 reviews

SureCritic Rating

4.9

Based on 1,403 reviews

Luis Ramos
18 hours ago
The work was done in a timely manner. I waited at the shop, only took 30 minutes. Replaced brake lights.
Linda Liguori
3 days ago
I've been going to them ever since I moved to Healdsburg. I never really thought I would find a shop I trusted as much as my old mechanic. They are honest, reliabel and professional. Often finding the simplest explanation to the problem, costing me much less to fix!
Easy to navigate website to schedule an appointment, and access your repair records. Professional service and reasonable prices. I’ve saved a lot of time and money getting my BMW serviced at North Bay Bavarian BMW Auto Repair.
Steve Clark
2 weeks ago
Enjoy ultimate customer service experiences here with these folks!!!
Sarkar
2 weeks ago
Exceptional Service and Emergency Help from Rob! I have been bringing my 2007 BMW wagon to North Bay Bavarian since August 2023. My service advisor, Rob, knows me on a first-name basis and always treats me with maximum courtesy and professionalism. On Thursday, October 8th, I discovered a major safety crisis as identified earlier by Sean during a routine oil change: the inner walls of my front tires were worn down dangerously to 2mm. I called Rob late in the afternoon with a last-minute request. Despite their full schedule, Rob shuffled things around to help and had me come in first thing Friday morning, provided a free shop loaner vehicle, and completed a brand-new set of tires and an alignment by 5:00 PM that evening. Rob took the time to walk me through the alignment sheet, explaining that worn front suspension components were pulling the wheels out of spec (which I have since fixed). While a minor brake switch issue triggered a dashboard warning light during the quick emergency turnaround, Rob took absolute accountability. I came back the following Monday, and he got it resolved immediately. Rob’s genuine care for customer safety and dedication to standing behind his work go a long way. His excellent service is the primary reason I highly recommend North Bay Bavarian. Thank you, Rob!
Rachel Allen
2 weeks ago
Great expertise & service. They treated my older BMW like a queen. I wish I’d found this business sooner, they are awesome!
Sharon Caesare
2 weeks ago
Always great and honest service. Thanks Rob and team!
Micah Kradin
3 weeks ago
I recently worked with Shawn, Rob, and the crew at North Bay Bavarian for a pre-purchase inspection, tires, wheel straightening and refinishing, and a four-wheel alignment. Their communication, workmanship, and attention to detail were excellent throughout. What impressed me most was their honesty. Shawn personally reevaluated a potential issue from the inspection and determined it wasn’t a mechanical concern, rather than recommending an unnecessary repair. Rob and the team also coordinated the follow-up work smoothly and kept me informed throughout the process. They finished the work a day early and even cleaner than expected. They take pride in doing things right, treat customers fairly, and are genuinely good people who clearly love the cars they work on. North Bay Bavarian has earned my trust and future business, and I’m genuinely glad to have found a shop I can rely on. If you’re looking for knowledgeable, honest European automotive specialists in Sonoma County, I highly recommend giving them a call. You’ll be in capable and trustworthy hands.
Charles
3 weeks ago
I starting going to North Bay Bavarian after another shop was doing not so good of a service to me or my car. North Bay has been nothing but a upstanding shop friendly staff and reasonable prices. I will give them my business anytime my car needs it. their knowledgeable staff I'm sure they can Handle whatever the problem. I had my brakes done this last visit on my 650i perfect give them a try I'm sure you won't be disappointed as you might be with your present shop
David Gray
4 weeks ago
This is the place that will make you a list of what your car needs, in order of importance, and let you decide how and when to check that list off. When they do something, they do it right. They know BMWs and Minis, and they get to know you. If you own one of these brands, you should get to know them.
Mark Ultsch
4 weeks ago
Friendly and efficient run business.
Claire McCabe
4 weeks ago
Great experience! Very experienced with European cars, very professional, and very reasonable. Plus I was given a loaner car (BMW!) at no charge!
Thomas Hedlund
4 weeks ago
These guys are the very best For 15 years they have never let me down. Honest , ethical and competent...
Starting Tech
4 weeks ago
amazing work. FAIR price dont care what anyone says on google! oftentimes they UNDER charge me! fixed multiple hoses only charged me for one. did some free diag (sorry team) and great service! this is the ONLY BMW SHOP to get treated fairly with KNOWLEDGEABLE staff. even the front desk service manager knows these cars inside and out truly grateful… to be able to speak with people who understand BMW and all engines
Fran Gast
1 month ago
Quick turnaround and right on estimate for a taillight issue on a Mini. And then did a complete safety inspection. Great people.
Tiffany Turner
1 month ago
Great service. Got me in quick with a dead battery. Fixed the timing chain the week before. Car running great now.
Bring 2 different BMW's here and have received great, prompt service with prices that beat all of the other BMW specialist by quite a big margin..highly recommend them for their maintenance, price, and friendly service.
Billi Vogan
1 month ago
My Mini Cooper had a radio failure. Who knew how challenging it would be to figure out how to fix/and or replace it? I spent hours researching and learning the complexities, calling radio repair, discussing with the dealer, etc. No one could help and no one got back to me, I was told it would be almost impossible to replace and extremely expensive to fix................ That is until I took it to Sean at North Bay Bavarian. He had my car for the day and was able to get it back on FM (which no one else could) as well as give us an option to replace it. For the little driving we do, we opted for the less expensive option, happy to just get FM back, but how wonderful to have a choice! My son has a BMW and had been told by his BMW obessed friend North Bay Bavarian is THE place to go. I couldn't agree more. This shop knows what they are doing, so, less money and time is spent. I felt like a weight had been lifted, a big problem solved, thanks to Sean. Kind, wise, fair, knowledgeable and honest.
Greg Baccei
1 month ago
I knew my little Audi was in good hands, the guys found things a repaired then. Polite, professional great service. These guys are very informative from the start and care about their service.
Bob Davisson
1 month ago
Great service and very knowledgeable staff.
Laura OHeir
2 months ago
It was the first time brought my BMW X1 to this shop and immediately felt comfortable. Shawn at the front desk was very helpful, answered all of my questions and told me what I needed and more importantly what I didn’t need! Price was very reasonable! I’ll be going back!
danielinberkeley
2 months ago
I have complete faith in North Bay Bavarian’s mechanics to take care of any issues and/or maintenance with my BMW. I always know my vehicle will purr like a kitten after being serviced.
Harlan Heimgartner
2 months ago
A great experience. Very clean shop and the staff were very professional and knowledgeable. They advised on several points of my car’s maintenance and their work was top notch
Buddy Symes
2 months ago
Annual service of my 2013 Mini. Shaun and the whole team are fantastic.
Susan Surmick
2 months ago
Great service!